Job Opportunity
MD – Client Services, Private Equity Fund Accounting
CSC | West Orange, NJ | Wilmington, DE
Job Summary
Oversee and work with the Client Service Directors to increase awareness of business opportunities to increase revenue streams. Bachelor’s degree in a relevant field, such as Accounting or Finance. 10+ years of industry experience, with a proven track record of streamlining and improving a service operation.
Details
* West Orange NJ, or Wilmington, DE
* Monday through Friday 9:00 A.M. to 6:00 P.M.
* Hybrid work schedule
Candidates for this position must be eligible to work in the United States without sponsorship. Time on-site or time zone may be necessary based on business need.
Some of the Things You Will Be Doing:
* Oversee and work with the Client Service Directors to increase awareness of business opportunities to increase revenue streams
* Manage and achieve the P&L goals for the North America Client Service team by making strategic decisions that meet or exceed revenue targets, manage costs, and ultimately, enhance profitability
* Be the escalation point for the Client Service Directors to navigate and solve challenging client needs or operations limitations
* Drive business development efforts with key clients to generate revenue opportunities
* Enhance relationships with existing clients and strengthen C-suite connectivity to understand the direction of their business needs
* Work with Sales and Marketing to increase company footprint amongst our clients and identify new clients via targeted searches
* Assist in renewals, engagements, and negotiations with clients
* Manage the career development and talent management of Client Service Directors
* Collaborate with other North America leaders to carry out shared goals of the department
* Work with other business units to identify opportunities for cross-selling services to our clients
* Assist with the implementation of best practices (e.g., Target Operation Model [TOM] integration) and drive operational efficiencies that optimize service delivery
* Identify, lead and delegate key department projects
* Manage and participate in defining staffing needs and resource allocation for the client service teams including the successful deployment of a global delivery model (e.g., EST/IST) and routine office visits for governance and service delivery continuity
* Empower the team leaders to develop “out of the box” thinkers, deliver superior client satisfaction results and promote staff engagement and development
* Ensure scheduling and team assignments are properly maintained and proactively modified to support business needs and changes by the client directors
* Stay informed of industry changes (e.g., regulations) and proactively solution services to meet client needs
* Develop and manage KPI’s (Key Performance Indicators), Client SLA’s and review client deliverables as needed
* Present period performance reports and metrics to the MD Operations
* Internal responsibilities (scheduling, status reports, time tracking, etc.)
What Technical Skills, Experience, and Qualifications Do You Need?
* Bachelor’s degree in a relevant field, such as Accounting or Finance; MBA preferred
* At least 10 years of industry experience with a proven track record of streamlining and improving a service operation
* Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
* History of exceptional industry forecasting and successful budget management that can determine ways to increase a service operation’s efficiency
* Experience leading large teams and achieving high profitability goals
* Robust analytical, problem-solving, and troubleshooting skills
* Project management experience
* Proactive and dynamic personality
* Industry compliance experience a plus
* Investor Services experience a plus
* Creative and agile, leader that motivates leaders to achieve lofty goals
* Ability to lift 25 lbs. or more
* Excellent leadership, communication, and organizational skills
Click here for details on this job
- Job Reference #: 10998
- Compensation: $ 220,000
- Min Education: BA/BS
- Min Experience: 10 years