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Professional – Desktop Support

Point72 Asset Management | Stamford, CT

Job Summary

Multi-billion dollar hedge fund firm. Establish and maintain service level relationship with local and off-site technology service providers. Perform daily AM and PM system checks as per documented procedures and distribution of status reports. BS degree in computer science, engineering, information systems or related discipline. Experience in writing business documents.

Details

The primary task for this individual will be to provide desktop support of Point72’s technology infrastructure, consisting of HP desktop PCs and Lenovo laptops primarily using the Windows 7operating system. Currently we have approximately 250+ users on our Stamford trading floor.

In order to support the current day-to-day service needs and expanding user base, we are looking for an individual who is reliable, and with a desire to provide best in class end-user support. S/he will be tasked with supporting this infrastructure at POINT72 in compliance with the established Point72 technology standards to keep pace with the challenging demands of Point72. Some additional responsibilities of this position include:

  • Level 1 desktop support for Traders, Analysts and Executive team in New York and home offices.
  • Establish and maintain service level relationship with local and off-site technology service providers.
  • Perform daily AM and PM system checks as per documented procedures and distribution of status reports.
  • 24×7 on-call support duty.
  • Some travel may be required.

This hire will have a solid fundamental knowledge in hardware troubleshooting/replacement, operating system and application support. The goal of this position is to support an optimally running environment in support of a 24×7 hedge fund. The following skills are not all essential requirements, but encompass an actual range of responsibilities relevant to our environment:

Desired

  • Proven analytical skills with an emphasis on PC and end user computing.
  • In depth knowledge of mobile platforms including Android and IOS devices.
  • Excellent PC and peripheral troubleshooting and break / fix skills.
  • Superb customer relationship skills.

Optional

  • Windows domain support in an AD environment.
  • Some experience in end-user desktop support in a corporate environment and/or equivalent education.
  • Scripting/programming experience with PowerShell, Visual Basic.

Desired Skills and Experience

  • Attention to detail and ability to remember, record, and relay both routine and mission critical information on a consistent basis.
  • Ability to interact with users across all business units.
  • Proven track record of being reliable and punctual.
  • Experience in writing business documents, such as functional specs and result summaries, as well as communicating project/issue status both written and verbal.
  • Demonstrate ability to operate in a stressful environment.
  • Education: B.S. degree required in computer science, engineering, information systems or related discipline.

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  • Job Reference #: 95531296
  • Min Education: BA/BS

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