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Helpdesk Administrator

Tower Research Capital | Gurgaon, India

Job Summary

High-frequency proprietary trading firm. Responsible for resolving hardware, software, and service issues, installing Windows and Linux desktops, supporting Windows desktops, creating new user accounts. Analyze, troubleshoot, and resolve hardware failures. Prior desktop support experience.

Details

Tower Research Capital India Pvt. Ltd., an affiliate of the high-frequency proprietary trading firm Tower Research Capital LLC (Tower), seeks a skilled Helpdesk Administrator to join our Systems team in India. We are looking for a smart, patient, and dedicated individual who will work with Tower’s employees to resolve hardware and software issues. This role is available at Tower Research Capital India’s office in Gurgaon, India.

Responsibilities

As a Helpdesk Administrator, your responsibilities will include:

  • Resolving hardware, software, and service issues.
  • Installing Windows and Linux desktops.
  • Supporting Windows desktops.
  • Creating new user accounts.
  • Repairing and upgrading hardware including servers, desktops, laptops, printers, and scanners.
  • Racking and stacking servers.
  • Installing, configuring, and supporting phones.
  • Supporting e-mail administration.
  • Managing and maintaining information on Tower’s internal wiki page.
  • Researching materials for orders through vendors.

Qualifications

The ideal candidate will have:

  • A solid knowledge of PC hardware and computer internals.
  • Prior desktop support experience.
  • The ability to analyze, troubleshoot, and resolve hardware failures.
  • A passion for technology.
  • Strong organizational skills and meticulous attention to detail.
  • The ability to balance and reprioritize multiple assignments in a fast-paced environment.
  • The ability to work well as part of a team that supports production, back-office computing, and end user support functions.
  • Ability to read and interpret English-language technical documents.
  • Ability to speak business-level English.
  • The indefinite right to work in India.
  • A working knowledge of Linux (preferred).
  • An educational background in computer science or IT (preferred).

Candidates should also be:

  • Organized, responsible, and meticulous.
  • Strong communicators.
  • Proactive and willing to take initiative.
  • Able to manage and prioritize multiple tasks in a fast-paced environment.
  • Able to work both with a team and independently.
  • Available to work in New York City for 2-3 months during an initial training period.

Benefits

  • Five weeks of paid vacation per year.
  • Lunch and dinner on a daily basis.
  • Cab facility within Gurgaon.
  • Health club allowances.

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  • Job Reference #: 34375
  • Min Education: BA/BS

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